	DIABETES SUPPLIES DIABETIC DIABETIC MISC INSULIN PRODUCTS LANCETS AND LANCET DEVICES METERS STRIPS IMPOTENCE RINGS VACUUM PUMPS NEEDLES SYRINGES NEEDLES AND SYRINGES MISC NEEDLES ONLY SYRINGES ONLY SYRINGES WITH NEEDLES DIAGNOSTIC EQUIPMENT HOME DIAGNOSTICS BLOOD PRESSURE PRODS CHOLESTEROL TESTS HOME DIAGS MISC OTOSCOPES OPTHALMOSCOPES SCALES THERMOMETERS LYMPHEDEMA AIDS LYMPHEDEMA GARMENTS LYMPHEDEMA MISC LYMPHEDEMA PUMPS PROFFESSIONAL USE BLOOD PRESSURE CLINICAL APPAREL EKG PRODUCTS LABELS NURSES SUPPLIES PROF DIAG MISC PROF OTOSCOPES PROF STETHOSCOPES PROF THERMOMETERS SURGICAL INSTRUMENTS WOMENS INFANT PRODUCTS BREAST PUMPS ACC WOMENS PRODUCTS MISC DME AND ADLS AIDS TO DAILY LIVING ACTIVITY HELPERS AIDS TO DAILY LIVING MISC BATTERIES HEARING ASSIST DEVICES MASSAGERS MEDICATION HELPERS ORAL CARE AMBULATORY PRODUCTS AMBULATORY MISC AMBULATORY REPLACE PARTS CANES ACC CRUTCHES ACC ROLLATORS ACC WALKERS ACC BATH SAFETY BATH ACC MISC BATH BENCHES SHWR CHAIRS BATHTUB RAILS COMMODES ACC GRAB BARS TOILET SEATS ACC TRANSFER BENCHES ACC BEDS ACC BED RAILS BED RAIL PADS BEDS MISC OVERBED TABLES PRESSURE RELIEF SURFACES SHEET PILWCASES MAT CVRS LIFT CHAIRS GERI CHAIRS LIFT CHAIRS PATIENT LIFTS ACC SLINGS MISC READING GLASSES SUN COVERS SCOOTERS ACC SCOOTERS MISC SEATING CUSHIONS SEAT CUSHIONS UPLIFT SEATING WHEELCHAIR CUSHIONS SPECIALTY MED EQUIP ACC SPEC MED EQUIP ACC MISC SPECIALTY MEDICAL EQUIP WHEELCHAIRS ACC WHEELCHAIR ACC MISC WHEELCHAIR RAMPS WHEELCHAIR REPLACE PARTS WHEELCHAIRS WHLCHR FOOTREST LEGREST ENTERAL FEEDING ENTERAL NUTRITION FEED ENTERAL NUTRITION MISC FEEDING BAGS PUMP SETS FEEDING PUMPS FEEDING TUBES INSTITUTIONAL SUPPLEMENT PEDIATRIC SUPPLEMENTS RETAIL SUPPLEMENTS VITAMINS ORAL MEDS ANALGESICS INCON AND UROLOGICAL INCONTINENCE ADULT PRTV UNDW PULL UPS BED WETTING DEVICES BRIEFS DISP CHILD PRTV UNDW PULL UPS CHILDRENS DIAPERS DRIP COLLECTORS FEMININE HYGIENE INCONTINENCE MISC LINERS PADS DISP PANTS BRIEFS REUSABLE PANTS DISP UNDERGARMENT DISP UNDERPADS DISP UNDERPADS REUSABLE WASHCLOTHS DISP UROL COLLECTION DEVICES BEDSIDE DRAINAGE FECAL COLLECTION LEG BAGS DISP LEG BAGS REUSABLE ROOM DEODORIZERS URINALS BEDPANS UROL IRRIG PROD SOLNS UROL TUBING CONNECTORS UROLOGICAL MISC UROLOGICAL CATHETERS CATHETER TRAYS CATHETERS MISC EXTERNAL LATEX EXTERNAL NONLATEX EXTERNAL REUSABLE FOLEY INTERMITTENT TOUCHLESS INFUSION SUPPLIES INFUSION IV SUPPLIES CLEAN ROOM EQUIPMENT IV ADMIN IRRIG SETS ACC IV BLOOD COLLECTION IV DRESSINGS IV FLUSH MEDS IV MISC IV NEEDLES CATHETERS IV POLES IV PUMPS ACCESSORIES IV SOLUTIONS IV START DRESSINGS KITS VASCULAR ACCESS DEVICES ORTHOPEDIC PRODUCTS ORTHOPEDICS BACK ABDOMINAL SUPPORTS CPM SUPPLIES EXERCISE PRODUCTS FOOT ANKLE ELBOW WRIST KNEE THIGH HIP SUPPORTS MATERNITY SUPPORTS NECK BACK PILLOWS NECK SHOULDER SUPPORTS ORTHOPEDIC MISC SPLINTS OSTOMY SUPPLIES OSTOMY 1 PIECE CLOSED 1 PIECE DRAINABLE 1 PIECE UROSTOMY 2 PIECE CLOSED 2 PIECE DRAINABLE 2 PIECE FLNG SKN BARRIER 2 PIECE UROSTOMY CLEANERS DEODORANTS FACEPLATES IRRIG ITEMS OSTOMY ACC OSTOMY MISC PASTES POWDERS RINGS SKIN BARRIERS SUPPORT PRODUCTS PAIN MANAGEMENT PRODUCTS PAIN MANAGEMENT ELECTRODES HOT COLD THERAPY LEAD WIRES PAIN MANAGEMENT MISC TAPE PATCHES GELS LOTION TENS EMS ELECTROTHERAPY SOCKS STOCKINGS ANTI EMBOLISM STOCKINGS COMPRESSION STOCKINGS SOCKS SOCKS STOCKINGS MISC RESPIRATORY PRODUCTS RESPIRATORY AIR CLEANERS ACC ALLERGY CARE ACC COMPRESSORS NEBS ACC CONCENTRATORS ACC CPAP BIPAP ACC CYLINDERS REGULATORS ACC DISP OXYGEN PRODUCTS PEAK FLOW METERS ACC RESP IRRIG SOLUTIONS RESP MISC RESP REPLACE PARTS SPACER DEVICES ACC TRACHEOSTOMY CARE SUCTION CATHETERS SUCTION PUMPS ACC TRACH CARE CLEANING TRACH HUMIDIFICATION TRACH MISC TRACH REPLACEMENT PARTS TRACH TUBES SKIN AND WOUND CARE CORE WOUND CARE ADHESIVE STRIPS ATTACHMENT DEVICES BANDAIDS CORE WOUND MISC GAUZE IMPREGNATD NONADHERENT PADS PADS GAUZE PADS NONWOVEN ROLLS GAUZE ROLLS NONWOVEN SPONGES GAUZE SPONGES NONWOVEN TAPE CLOSURES TAPES ADHERENT WRAPS TUBULAR GAUZE RETAINERS GLOVES CHEMOTHERAPY GLOVES HAND SANITIZERS LATEX POWDERED GLOVES LATEX PWDR FREE GLOVES NITRILE GLOVES STERILE EXAM GLOVES STERILE SURGICAL GLOVES VINYL PWDER FREE GLOVES MEDICATIONS OTC ANTIBIOTICS ENEMAS SUPPOSITORIES MEDICATIONS MISC OVER THE COUNTER MISC PERSONAL PROTECTION CHEMO ACCESSORIES PERSONAL PROTECTION MISC PHYSICIAN SUPPLIES PREPS DISINECTANTS PROTECTIVE WEAR CHEMO WEAR PROTECTIVE WEAR SKIN CARE ANTIMICROB ANTIFUNGAL BARRIER PRODUCTS CREAMS LOTIONS POWDERS DIABETIC SKIN CARE PERINEAL SKIN CLEANER SHAMPOOS SKIN CARE MISC SKIN PRESSR PROTECTION SUN SCREEN PRODUCTS SPECIALTY WOUND CARE ABSORBERS ALGINATE DRESSINGS COLLAGEN SILICONE COMPOSITE DRSG COMPRESSION BANDAGES DRAINAGE COLLECTORS FOAM DRESSINGS HYDROCOLLOID ALGINATE DRSGS HYDROCOLLOID DRSGS HYDROGELS ODOR ABSORBENT DRSG SODIUM CHLORIDE DRESSINGS SPECIALTY WOUND CARE MISC TRANSPARENT DRESSINGS WOUND CLEANSERS WASTE SYSTEMS CHEMO WASTE SYSTEMS SHARPS DISPOSAL WASTE SYSTEMS

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Frequently Asked Questions

ORDERING INFORMATION:
How do I set up an account with HHD1.com?
Can I still place an order if I did not set up the user account?
Can I place an order by phone?
Can I place an order by mail?
Do you accept Purchase Order (PO) numbers?

SHIPPING INFORMATION
Once I place an order, how long does it take before the order is shipped from your warehouse?
How long does it take to receive my order?
What is the cost to ship my order?
Do you offer Next-Day or Second Day Express Shipments?
Will you ship International orders?
How do I track my order status?

PAYMENT INFORMATION
What credit cards can I use to place my order?
Can I pay by using my personal or business check?

RETURN INFORMATION
How do I return a product?
Is there a time limit on returns?
When do I receive my refund after the item was returned?
Can I return hazardous materials?

ORDERING INFORMATION:
Q. How do I set up an account with HHD1.com?
A. It is fast and easy to establish an HHD1.com account. Simply click on the "Setup Account" link above (or Click Here). Follow a few simple steps to enter your personal information and establish a unique user name and password. Once completed, you may place orders online immediately. On your subsequent visits, simply log on with your user name and password for an immediate account access in order to update your personal information, review order history or to place orders 24 hours a day / 7 days a week.

Q. Can I still place an order if I did not set up the user account?
A. Sure. Even if you still have not set up an account with HHD1.com, you may place an order with Home Health Depot. Simply browse our online catalog and add items that you need in the shopping cart. During the check-out process you will be asked for your shipping and payment information. Once this information is submitted, your order is released and processed.

Q. Can I place an order by phone?
A. Of course. To place an order by phone simply call us at 1-800-811-2257 between 9:00 AM and 5:00 PM Pacific Time Monday through Friday.

Q. Can I place an order by mail?
A. Yes. To place an order by mail simply send in your order request, along with a personal or business check to:

Home Health Depot
2059 Pacific Coast Highway
Lomita, CA 90717-2604

Please allow 3-5 business days for your order to be received and an additional 5-7 business days for the funds to clear before your order can be released.

Q. Do you accept Purchase Order (PO) numbers?
A. Please call 1-800-811-2257 to set up your Purchase Order Account. In order to establish a credit history with us, the first order is always paid for by credit or debit card, check or money order. This also allows us time to send you a credit application, which you will need to fill out and return to us. Restrictions may apply to Purchase Order accounts.

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SHIPPING INFORMATION
Q. Once I place an order, how long does it take before the order is shipped from your warehouse?
A. Orders placed before 12:00 noon Pacific Time usually ship the same business day. Orders placed after 12:00 will usually ship the next business day. All shipments are subject to stock availability.

Q. How long does it take to receive my order?
A. It usually takes 2-3 business days, once your order information is received and verified. All shipments are subject to stock availability.

Q. What is the cost to ship my order?
A. Home Health Depot offers a unique $10.00 flat-rate delivery charge, regardless of the number of products requested on a single order shipped to a single address.

The $10.00 flat-rate delivery charge does not apply to incontinent supplies, liquid feedings, wheelchairs and some of our other over-sized items. We¿re sorry but we are no longer able to include these items and also continue to be your low-cost quality store. Items not available for the $10.00 flat-rate delivery charge will be clearly noted and Standard Federal Express shipping charges will be applied to your order.

The $10.00 flat-rate delivery charge is available only to the 48 contiguous states: (excludes Alaska, Hawaii, and all US Territories, APO/FPO) For shipping outside of the 48 contiguous states, please call our customer support and we will help you place your order. Standard Federal Express shipping charges will be applied to your order.

Q. Do you offer Next-Day or Second Day Express Shipment?
A. Yes. Please contact us for express rates at OrderDesk@HHD1.com or call 800-811-2257.

Q. Will you ship International orders?
A. No. At this time we do not ship international orders.

Q. How do I track my order status?
A. Tracking numbers and any backorder details will be sent to the e-mail address (provided by you during registration) within 24 hours of shipment. If for some reason you did not receive the status at your e-mail address, please make sure that the e-mail address provided is correct and that you are not using a spam blocking service. If you are using a spam blocking service please make sure to add OrderDesk@HHD1.com to a safe list, so that you may receive your order conformations, order status and tracking information

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PAYMENT INFORMATION
Q. What credit cards can I use to place my order?
A. We accept all major credit cards including American Express, Discover Card, Master Card and Visa.

Q. Can I pay by using my personal or business check?
A. Sure. To pay by check simply place an order by mail. Send in your order request, along with a personal or business check to:

Home Health Depot
2059 Pacific Coast Highway
Lomita, CA 90717-2604

Please allow 3-5 business days for your order to be received and an additional 5-7 business days for the funds to clear before your order can be released.

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RETURN INFORMATION
Q. How do I return a product?
A. Before returning any item, call 800-811-2257, Monday through Friday between the hours of 9:00 A.M. and 5:00 P.M. Pacific Time to obtain a Return Authorization (RA) Number.

Please be sure to write this number on the outside of the shipping box in which the order was originally shipped. Do NOT write on the actual product packaging. Returns made without a Return Authorization Number will be automatically returned to the sender. At the time of issue of the RA number, our customer service representative will also give you the address of our returns department. DO NOT ship returns to our corporate headquarters at 2059 Pacific Coast Highway in Lomita California 90717 unless specifically instructed by our Returns Department.

Q. Is there a time limit on returns?
A. You may return new, unopened items sold by Home Health Depot within 30 days of delivery for an exchange or refund. All items must be returned, complete with all parts and accessories, in their original product packaging. Some items by their nature are simply not returnable. All returns must be in new re-saleable condition; safety seals or sealed retail packaging must be unopened.
Please note that all returned merchandise will be assessed a 30% restocking fee. Shipping charges are not refundable and customers are responsible for return shipping costs. We do not accept returns of opened, broken-seal items or items returned more than 30 days after delivery.

Q. When do I receive my refund after the item was returned?
A. Provided you have followed the instructions from the Returns Department and the policy above, you should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (7 to 10 business days), the time it takes for us to process your return once we receive it (5 to 7 business days), and the time it takes your bank to process our refund request (5 to 10 business days.)

Q. Can I return hazardous materials?
A. Any return shipments of hazardous materials must be packed, marked, labeled, and shipped in accordance with federal and state laws and regulations governing transportation of hazardous materials.

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